What to report
Reports may cover incorrect appliance data, tariffs, formulas, conversions, currency formatting, broken links, missing sources, inaccessible controls, or pages that fail to load.
What to include
Include the page URL, country or market, relevant inputs, actual and expected output, browser or assistive technology where relevant, and a reliable source link. Do not send account credentials, a complete bill, meter identifier, exact address, or other unnecessary personal data.
Review process
Use the Contact page to reach the configured owner channel. Reports are checked against the calculation version, source hierarchy, test suite, and current tariff or publication before a change is made. Response timing depends on severity and owner availability and is not guaranteed.